Privacy Policy - Eagle Auto Transport

Effective Date: October 8, 2026

Eagle Auto Transport Inc., (“Eagle Auto Transport,” “Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy describes how we collect, use, store, disclose, and protect information when you visit our website at https://eagleautotransport.com, request a vehicle transportation quote, place a transportation order, communicate with us, or otherwise use our services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when requesting a quote, arranging transportation, contacting us, or using our services.

This information may include:

First and last name
Email address
Telephone and mobile phone numbers
Vehicle pickup and delivery addresses
Vehicle year, make, model, type, and condition
Requested transportation dates
Transportation order and scheduling details
Billing and payment-related information
Communications with our representatives, drivers, and service providers
Other information necessary to provide requested transportation services

We may also automatically collect certain technical information when you visit our website, including:

Internet Protocol (IP) address
Browser type and version
Device and operating system information
Pages visited and time spent on our website
Referring websites and traffic sources
Approximate geographic location derived from technical information
Website interactions and usage information

2. How We Use Your Information

We use the information collected for legitimate business purposes, including:

Providing vehicle transportation quotes and estimates
Processing and managing transportation orders
Arranging vehicle pickup, transport, and delivery
Communicating transportation schedules, driver information, and shipment updates
Responding to customer inquiries and providing customer support
Processing payments and maintaining transaction records
Coordinating transportation services with motor carriers, drivers, dispatchers, and other service providers
Improving our website, services, and customer experience
Monitoring website performance and analyzing traffic
Preventing fraud, unauthorized activity, and misuse
Complying with applicable laws and regulatory requirements
Protecting our contractual and legal rights

We may contact you using the information you provide in connection with a quote request, transportation order, or other business inquiry, subject to applicable laws and communication preferences.

3. SMS and Text Message Communications

Eagle Auto Transport may offer SMS text messaging to customers who have provided their mobile telephone numbers and consented to receive text messages.

SMS communications may include:

Transportation quotes and related inquiries
Order confirmations
Vehicle pickup and delivery notifications
Driver and carrier contact information
Scheduling and appointment updates
Shipment status notifications
Payment-related communications
Customer service and support messages

Message Frequency: Message frequency varies depending on your inquiries, transportation orders, and interactions with our company.

Message and Data Rates: Message and data rates may apply according to your wireless carrier and service plan.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to a message from us. After opting out, you may receive a final confirmation message.

Help: For assistance, reply HELP to any SMS message or contact Eagle Auto Transport directly.

Consent: Consent to receive SMS messages is not a condition of purchasing or using our services.

Additional information regarding our text messaging program is available in our SMS Terms & Conditions.

4. Mobile Information and SMS Consent Privacy

No mobile information, SMS opt-in data, or text messaging consent will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or disclose SMS opt-in information or consent to third parties or affiliates for their independent marketing activities.

We may use authorized service providers, including telecommunications and messaging platforms, to facilitate delivery of SMS communications. These providers may process information solely as necessary to perform services on our behalf and are not authorized to use SMS consent information for their own marketing or promotional purposes.

All other categories of personal information sharing described in this Privacy Policy exclude SMS opt-in data and consent where such sharing would be for marketing or promotional purposes.

5. Sharing and Disclosure of Information

We may share personal information with trusted third parties when reasonably necessary to provide transportation services, operate our business, or fulfill legal obligations.

These parties may include:

Motor Carriers and Drivers: We may provide relevant customer contact information, pickup and delivery addresses, vehicle details, and transportation instructions to motor carriers and drivers responsible for transporting vehicles.

Dispatchers and Transportation Service Providers: Information may be shared with transportation management platforms, dispatch services, and other providers assisting with scheduling, coordination, and delivery.

Payment Processors: Payment-related information may be processed by authorized payment service providers.

Website and Technology Providers: We may use third-party providers for website hosting, email communications, analytics, technical support, and other business operations.

Legal and Regulatory Authorities: We may disclose information when required by applicable law, court order, subpoena, governmental request, or other lawful process.

We may also disclose information when reasonably necessary to investigate fraud, enforce agreements, protect legal rights, or safeguard our customers and business.

If our business undergoes a merger, acquisition, restructuring, or sale of assets, relevant information may be transferred as part of that transaction, subject to applicable law.

We do not sell customer personal information for monetary consideration.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, maintain website security, analyze website traffic, and enhance user experience.

Cookies are small data files stored on your device when you visit a website.

We may use:

Essential Cookies: Necessary for basic website functionality and security.
Analytics Cookies: Used to understand website traffic, visitor interactions, and website performance.
Functional Cookies: Used to support website features and remember certain preferences.

You can manage, restrict, or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

Where required by applicable law, we will provide additional cookie choices or consent mechanisms.

7. Google Analytics

Our website may use Google Analytics 4 (GA4), a website analytics service provided by Google LLC.

Google Analytics helps us understand how visitors interact with our website so we can evaluate website performance, improve usability, and better understand customer interests.

Google Analytics may collect information including:

Pages viewed and website navigation activity
Time spent on pages
Traffic sources and referring websites
Browser and device information
Approximate geographic location
Website interactions and engagement events
Other technical and usage information

Google Analytics uses cookies and similar technologies to collect and process website usage data.

We use analytics information to evaluate website traffic, improve our services, and understand how visitors use our website.

We do not intentionally transmit customers’ names, telephone numbers, email addresses, or other directly identifying personal information to Google Analytics.

Google may process analytics information according to its own privacy policies and service terms.

You can learn more about Google’s data practices at:
https://policies.google.com/privacy

You may also use the Google Analytics Opt-out Browser Add-on:
https://tools.google.com/dlpage/gaoptout

We do not use Google Analytics information to independently identify individual website visitors.

8. Third-Party Websites and Services

Our website may contain links to external websites or use services operated by third parties.

These third parties may have their own privacy policies governing the information they collect and process.

We encourage visitors to review the privacy policies of third-party websites before providing personal information.

Eagle Auto Transport is not responsible for the privacy practices or content of websites and services that we do not own or control.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

These safeguards may include access restrictions, secure communications, appropriate account controls, and security measures maintained by our service providers.

However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide transportation services
Fulfill contractual obligations
Maintain transaction and business records
Respond to inquiries and customer service requests
Comply with legal, tax, accounting, and regulatory requirements
Resolve disputes and enforce agreements
Prevent fraud and protect legitimate business interests

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights and Choices

Depending on your state of residence and applicable privacy laws, you may have certain rights concerning your personal information, including the right to:

Request information about personal data we maintain
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain uses or disclosures of personal information
Withdraw consent to optional communications

These rights may be subject to legal exceptions, verification requirements, and applicable statutory limitations.

To submit a privacy-related request, contact us using the information provided below.

We will review and respond to requests in accordance with applicable law.

12. Marketing Communications

We may send promotional emails or other marketing communications where permitted by applicable law.

You may unsubscribe from marketing emails using the unsubscribe instructions included in those messages or by contacting us directly.

Transactional and service-related communications necessary to complete transportation services may continue as permitted by law.

Marketing SMS messages, if offered, will be subject to separate applicable consent requirements.

13. Children’s Privacy

Our website and transportation services are intended for adults and businesses arranging vehicle transportation.

Our website is not directed to children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information as required by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website technologies, services, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date.

We encourage visitors to review this Privacy Policy periodically.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact:

Eagle Auto Transport Inc.
240 E Lake St, Ste 103
Addison, IL 60101

Phone: (847) 983-0896
Email: info@eagleautotransport.com
Website: https://eagleautotransport.com